Privacy Policy
Standby Couriers Ltd
Company Number: 16466551
Registered Address: 583 Watford Way, London, United Kingdom
1. Introduction
Standby Couriers Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with our services, website, or operations.
We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following types of personal data:
- Identity Data: Name, company name
- Contact Data: Email address, phone number, delivery address
- Operational Data: Delivery instructions, parcel details, collection and delivery timestamps
- Technical Data: IP address, browser type, website usage data
- Business Data: Information provided by partner logistics companies or clients
3. How We Use Your Information
Your data is used to:
- Deliver and manage courier and logistics services
- Coordinate collections, deliveries, and re-deliveries
- Communicate updates regarding deliveries and services
- Support partner courier networks and operational continuity
- Improve service performance and customer experience
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process personal data under the following lawful bases:
- Contractual necessity – to fulfil delivery and logistics services
- Legitimate interests – to operate and improve our services
- Legal obligation – to comply with applicable laws
- Consent – where required for specific communications
5. Sharing Your Data
We may share your data with:
- Partner courier companies and logistics providers
- Technology platforms supporting routing, tracking, and communication
- Regulatory authorities where legally required
We do not sell or rent your personal data to third parties.
6. Data Retention
We retain personal data only for as long as necessary to fulfil operational, legal, and regulatory requirements. When no longer required, data is securely deleted or anonymised.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Access to data is restricted to authorised personnel and partners operating under confidentiality obligations.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Request data portability
To exercise your rights, please contact us using the details below.
9. Cookies
Our website may use cookies to enhance user experience and analyse website traffic. You can control cookie preferences through your browser settings.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact
For any questions regarding this Privacy Policy or your data, please contact:
Standby Couriers Ltd
583 Watford Way
London, United Kingdom
Email: info@sbcouriers.com (update if needed)
NW7 4RT