Standby Couriers Code of Conduct
Effective Date: 19 May 2026
At Standby Couriers, operational reliability, professionalism and trust are fundamental to the way we work. As an extension of our logistics partners and delivery networks, we understand that our actions directly impact customer experience, service performance and brand reputation.
This Code of Conduct establishes the standards expected from all employees, self-employed drivers, contractors, operational partners and representatives working on behalf of Standby Couriers.
Our goal is simple: deliver operational excellence while maintaining the highest standards of safety, professionalism and integrity.
Our Commitment
Standby Couriers operates as a specialist courier and logistics support provider, delivering:
- Failed delivery recovery services
- Out of hours courier support
- Urgent re-delivery operations
- Last mile logistics assistance
- Fleet and operational recovery support
- Peak season logistics coverage
Every individual representing Standby Couriers is expected to uphold these standards at all times.
Professional Behaviour
All personnel must:
- Conduct themselves professionally and respectfully at all times
- Treat customers, logistics partners and colleagues with courtesy
- Maintain a calm and professional attitude under pressure
- Follow instructions provided by management and operational leads
- Represent Standby Couriers positively both online and offline
- Avoid aggressive, threatening or inappropriate conduct
Any form of discrimination, harassment, bullying or abusive behaviour will not be tolerated.
Safety First
Safety is non-negotiable.
Personnel must:
- Operate vehicles responsibly and within legal requirements
- Hold valid licences and maintain eligibility to work
- Follow road traffic laws and transport regulations
- Wear required PPE and safety equipment where applicable
- Report accidents, incidents or hazards immediately
- Never work under the influence of drugs or alcohol
Protecting people, vehicles and public safety is a shared responsibility.
Vehicle Standards
Drivers and operational personnel are responsible for ensuring vehicles used for services are:
- Roadworthy and legally compliant
- Properly insured
- Clean and presentable
- Maintained according to manufacturer recommendations
- Free from defects that may create safety risks
Vehicle branding and partner equipment must be respected and maintained.
Customer Service Standards
Standby Couriers often operates as an extension of larger logistics providers. Every interaction matters.
Personnel should:
- Arrive on time
- Communicate professionally
- Respect customer property
- Handle parcels and goods carefully
- Maintain confidentiality
- Resolve issues calmly where possible
Exceptional service protects operational performance and strengthens long-term partnerships.
Data Protection and Confidentiality
During operations, personnel may access sensitive customer or business information.
All personnel must:
- Keep customer and partner information confidential
- Follow UK data protection laws and GDPR requirements
- Never share delivery information without authorisation
- Protect company systems, devices and access credentials
Unauthorised disclosure of information may result in termination and legal action.
Social Media and Public Communication
Personnel must not:
- Publish confidential operational information
- Misrepresent Standby Couriers online
- Share customer details or images without permission
- Damage the reputation of clients, partners or the company
Personal opinions must not be presented as company statements.
Attendance and Reliability
Our operations support time-sensitive logistics networks where reliability is critical.
Personnel are expected to:
- Arrive on time for scheduled work
- Provide sufficient notice for absences where possible
- Maintain communication with operational teams
- Fulfil agreed responsibilities
Repeated lateness, missed shifts or poor communication may impact future work allocation.
Compliance and Legal Responsibilities
All personnel must comply with:
- UK transport regulations
- Road safety legislation
- Employment and self-employment obligations
- Health and safety requirements
- Insurance obligations
- Client operational procedures where applicable
Failure to comply may result in suspension or termination.
Reporting Concerns
Standby Couriers encourages individuals to report:
- Unsafe practices
- Fraudulent activity
- Misconduct
- Policy breaches
- Security concerns
Reports will be treated seriously and handled appropriately.
Commitment to Operational Excellence
Standby Couriers was built to support logistics networks when reliability matters most.
We believe strong partnerships are created through professionalism, accountability and operational discipline.
Every driver, contractor and team member contributes to protecting service continuity and strengthening the delivery experience.
Standby Couriers Ltd
Reliable Recovery. Operational Support. Service Continuity.
For any questions regarding this Privacy Policy or your data, please contact:
Standby Couriers Ltd
583 Watford Way
London, United Kingdom
Email: info@sbcouriers.com (update if needed)
NW7 4RT